Contact Us

Real support. From real women.

Have a question about your order, GrowMe, or whether it’s right for you?
Our support team is here to help — honestly, clearly, and without scripted answers.

We believe good support should feel human. Because hair changes are personal.

How to reach us

Email
📩 GetGrowMe@gmail.com
We aim to respond within 24 hours on business days.

Customer Service Hours
🕘 Monday – Saturday: 09:00 – 18:00 (CST)
Sunday: Closed

Before you reach out

Most questions are answered below. Checking this first often saves you time.

Frequently Asked Questions

When will my order be processed?

Orders are processed within 1–2 business days, Monday to Friday.

Order cut-off time:
Orders placed before 17:00 CST (Chicago Time) are processed the same day.
Orders placed after 22:00 or during the weekend are processed the next business day.

When will I receive my order?

Estimated delivery time: 8–12 business days

Please allow a total of 8–16 business days from order placement to delivery.
This includes processing time and transit.

Shipping takes place Monday to Friday.
Delivery times are estimates and may vary due to weather or logistics delays.

How is my order shipped?

• All orders are shipped with full Track & Trace

• You’ll receive a tracking link as soon as your order ships
  

• In the rare case of loss or damage, our support team will assist you

We also use eco-friendly packaging whenever possible.

I haven’t received my tracking information yet. What should I do?

Tracking details are sent once your order has been processed and shipped.
If you haven’t received anything after 3 business days, please contact us.

Can I return my order?

Yes.
If GrowMe isn’t right for you, unopened products can be returned within 60 days of delivery.

Just email our support team and we’ll guide you through the process.

Is GrowMe safe to use?

GrowMe is a dietary supplement, designed to support normal hair growth and hair structure.
If you’re pregnant, breastfeeding, taking medication, or have a medical condition, we recommend consulting your healthcare professional before use.

I’m not sure if GrowMe is right for me. Can you help?

Absolutely.
That’s what we’re here for.

Send us a message describing your situation (postpartum, menopause, stress, dieting, medication, etc.) and we’ll give you an honest answer — even if GrowMe isn’t the best fit.

Still need help?

📩 support@getgrowme.com
We’re real women, answering real questions — without pressure, and without copy-paste replies.