Privacy Policy

Elvera respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Elvera, its affiliates, and service providers collect, use, disclose, store, and otherwise process your personal information when you visit our website, place an order, enroll in a subscription, create an account, contact customer support, sign up for marketing, or otherwise interact with us.

This Privacy Policy applies to elvera.com, any related websites, subdomains, landing pages, checkout pages, account portals, mobile experiences, and any other online services that link to this Privacy Policy, as well as any purchases of Elvera products and subscription services.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

We may collect the following categories of personal information depending on how you interact with us.

Information you provide directly

When you place an order, create an account, subscribe, or contact us, we may collect:

  1. Full name

  2. Billing address

  3. Shipping address

  4. Email address

  5. Phone number

  6. Order history

  7. Subscription details

  8. Customer support messages

  9. Any other information you choose to provide

Payment information

When you make a purchase, payment information is typically processed by our third party payment providers. We may receive limited payment related information, such as:

  1. Payment method type

  2. Last four digits of your card

  3. Billing status

  4. Payment authorization result

We do not generally store full payment card details unless explicitly stated and lawfully permitted.

Account and subscription information

If you create an account or enroll in a subscription, we may collect:

  1. Login credentials

  2. Subscription renewal preferences

  3. Shipment frequency

  4. Cancellation history

  5. Account activity

Automatically collected information

When you visit our website, we and our service providers may automatically collect certain information, including:

  1. IP address

  2. Browser type

  3. Device type

  4. Operating system

  5. Referral URL

  6. Pages viewed

  7. Time spent on pages

  8. Clickstream data

  9. Cart activity

  10. Purchase activity

  11. Session identifiers

  12. Cookie and tracking technology data

Marketing and communications data

If you sign up for email or SMS communications, enter a promotion, complete a form, or interact with our advertising, we may collect:

  1. Email subscription status

  2. SMS opt in status

  3. Campaign engagement data

  4. Open rates

  5. Click rates

  6. Ad attribution data

  7. Survey responses

  8. Preferences and interests

Information from third parties

We may receive personal information from third parties such as:

  1. Payment processors

  2. shipping and fulfillment providers

  3. subscription management platforms

  4. analytics providers

  5. advertising partners

  6. social media platforms

  7. fraud prevention vendors

  8. customer support software providers

HOW WE USE PERSONAL INFORMATION

We may use your personal information for the following purposes:

To provide our products and services

We use information to:

  1. Process and fulfill orders

  2. Ship products

  3. Manage subscriptions

  4. Process returns and refunds

  5. Send order confirmations and shipping updates

  6. Provide account access

  7. Deliver customer support

To process payments and prevent fraud

We use information to:

  1. Verify transactions

  2. Detect suspicious activity

  3. Prevent fraud and chargeback abuse

  4. Enforce our Terms and policies

  5. Maintain platform and payment security

To communicate with you

We may use your information to send:

  1. Service messages

  2. Subscription reminders

  3. Billing notifications

  4. Cart reminders

  5. Customer service responses

  6. Marketing emails and SMS, where permitted by law

To improve our website and business

We may use information to:

  1. Analyze website traffic

  2. Understand user behavior

  3. Improve user experience

  4. Optimize checkout and subscription flows

  5. Develop new products and offers

  6. Measure campaign effectiveness

For advertising and remarketing

We may use information to:

  1. Show relevant ads

  2. Build custom audiences

  3. Measure advertising performance

  4. Retarget visitors across platforms

  5. Suppress ads for recent purchasers where appropriate

To comply with legal obligations

We may use your information to:

  1. Maintain tax and accounting records

  2. respond to lawful requests

  3. resolve disputes

  4. enforce our legal rights

  5. comply with applicable laws and regulations

COOKIES AND TRACKING TECHNOLOGIES

We and our partners may use cookies, pixels, tags, scripts, SDKs, and similar technologies to collect information automatically.

These technologies may be used for:

  1. Essential website functionality

  2. cart and checkout performance

  3. account login and authentication

  4. analytics and reporting

  5. personalization

  6. advertising and retargeting

  7. measurement of campaign performance

Examples may include technologies provided by e commerce platforms, analytics tools, advertising partners, email providers, and social media platforms.

You may be able to control cookies through your browser settings, device settings, or consent banner where required by law. Please note that blocking certain cookies may affect website functionality.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to the following categories of recipients where reasonably necessary:

Service providers

We may share information with vendors that help us operate our business, such as:

  1. Payment processors

  2. fulfillment and logistics providers

  3. subscription software providers

  4. customer support platforms

  5. email and SMS marketing platforms

  6. fraud prevention services

  7. analytics providers

  8. cloud hosting and IT vendors

Advertising and analytics partners

We may share certain identifiers, browsing activity, transaction data, and marketing engagement data with advertising networks, analytics companies, and social media platforms to help us measure campaigns and deliver relevant advertising.

Professional advisors and business partners

We may disclose information to accountants, auditors, lawyers, insurers, and other advisors where reasonably necessary.

Corporate transactions

If we are involved in a merger, acquisition, restructuring, financing transaction, sale of assets, or similar event, personal information may be disclosed as part of that process.

Legal and compliance disclosures

We may disclose personal information if required to do so by law or if we believe disclosure is reasonably necessary to:

  1. comply with legal process

  2. protect our rights or property

  3. investigate fraud

  4. enforce our Terms

  5. protect the safety of users, customers, or the public

SALE OR SHARING OF PERSONAL INFORMATION

Depending on your jurisdiction and the way applicable law defines these terms, our use of certain advertising and analytics tools may constitute a “sale,” “sharing,” or targeted advertising involving personal information.

This may include disclosures of identifiers, device information, browsing activity, and commercial data to advertising and analytics partners.

If applicable law gives you the right to opt out of such processing, you may exercise that right by contacting us at info@getelvera.com or by using any “Do Not Sell or Share My Personal Information” or consent management tool we make available.

We do not knowingly sell personal information of children under the age required by applicable law.

EMAIL AND SMS MARKETING

If you opt in to receive marketing communications, we may send you promotional emails and text messages relating to our products, offers, reminders, educational content, and updates.

You may opt out:

  1. from marketing emails by clicking the unsubscribe link in the email

  2. from SMS by replying STOP where applicable

  3. by contacting us at info@getelvera.com

Even if you opt out of marketing, we may still send non promotional transactional messages related to your orders, subscriptions, returns, billing, or account.

SUBSCRIPTIONS AND RECURRING BILLING DATA

If you enroll in a subscription, we process your information to administer recurring orders, billing, delivery intervals, account access, reminders, and cancellation requests.

This may include:

  1. payment token data handled by payment providers

  2. subscription frequency and billing dates

  3. shipment history

  4. account update activity

  5. cancellation timing and support records

We may also use this information to prevent fraud, abuse, and unauthorized disputes.

CUSTOMER SUPPORT COMMUNICATIONS

If you contact us by email, chat, web form, social media, or otherwise, we may store and review those communications for purposes such as:

  1. responding to inquiries

  2. training and quality assurance

  3. fraud prevention

  4. dispute resolution

  5. policy enforcement

Please do not send sensitive medical information unless it is necessary for your support request and you understand that customer service channels may not be intended for sensitive health disclosures.

USER GENERATED CONTENT AND REVIEWS

If you submit a review, testimonial, photo, comment, or similar content, we may use that content in accordance with our Terms and applicable law.

If your name, image, or testimonial is used for marketing, that use may be public. Please do not submit information you do not want made public.

DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  1. fulfill orders and subscriptions

  2. provide support

  3. maintain legal and accounting records

  4. resolve disputes

  5. enforce agreements

  6. comply with applicable law

Retention periods may vary depending on the nature of the data, the reason for collection, and legal requirements.

DATA SECURITY

We use commercially reasonable administrative, technical, and organizational measures designed to protect personal information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.

However, no internet transmission or storage system can be guaranteed to be completely secure. You use the website and provide information at your own risk.

INTERNATIONAL USERS AND TRANSFERS

If you access our website from outside the country in which our business or service providers operate, your information may be transferred to, stored in, and processed in countries that may have different data protection laws than your country of residence.

Where required by law, we take appropriate steps to implement safeguards for such transfers.

CHILDREN’S PRIVACY

Our website and products are not directed to children, and we do not knowingly collect personal information from children under the age required by applicable law to provide valid consent.

If you believe a child has provided personal information to us, please contact us at info@getelvera.com, and we will take appropriate steps.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have rights relating to your personal information, including the right to:

  1. know what personal information we collect

  2. access a copy of your personal information

  3. correct inaccurate information

  4. request deletion of personal information

  5. object to or restrict certain processing

  6. opt out of certain advertising related disclosures

  7. withdraw consent where processing is based on consent

  8. appeal a denied request where required by law

To exercise applicable rights, contact us at:

info@getelvera.com

We may need to verify your identity before completing your request. We may deny requests where permitted by law, including where we cannot verify your identity or where an exception applies.

EUROPEAN ECONOMIC AREA, UK, AND SIMILAR RIGHTS

If you are located in the EEA, UK, or another jurisdiction with similar laws, we process personal information on one or more of the following legal bases, where applicable:

  1. Performance of a contract

  2. compliance with legal obligations

  3. our legitimate interests

  4. your consent

  5. establishment, exercise, or defense of legal claims

You may also have the right to lodge a complaint with your local data protection authority.

THIRD PARTY WEBSITES AND SERVICES

Our website may contain links to third party websites, plug ins, social media features, or services. We are not responsible for the privacy practices of those third parties. Their own policies govern their collection and use of information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time at our discretion.

If we make material changes, we may provide notice by posting the updated version on our website, updating the effective date, or using other notice methods where appropriate.

Your continued use of the website after the effective date of the updated Privacy Policy constitutes your acknowledgment of the revised policy, to the extent permitted by law.

OPTIONAL SHORT FORM COOKIE / AD DISCLOSURE FOR FOOTER OR CHECKOUT

You can also place this shorter disclosure elsewhere on the site:

“We and our partners use cookies and similar technologies for essential website functions, analytics, personalization, and advertising. Depending on your location, you may have the right to manage your preferences or opt out of certain data sharing.”