Shipping Policy

At Elvéra, we aim to make shipping clear, reliable and transparent. Below you’ll find everything you need to know about how your order is processed, shipped and delivered.

Where We Ship

We currently ship throughout the United Kingdom.

Shipping Costs

Shipping costs, if applicable, are clearly displayed at checkout before you complete your purchase. There are no hidden shipping fees.

Order Processing Time

Orders are typically processed within 1–2 business days, Monday to Friday.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated transit time is 8–12 business days after your order has been processed and dispatched.

Please allow approximately 9–14 business days from placing your order to delivery.

Delivery times are estimates and may occasionally be affected by carrier delays, weather conditions or other circumstances outside our control.

Tracking Your Order

All orders are shipped with Track & Trace.

Once your order has been dispatched, you’ll receive an email containing your tracking information.

You can also use your tracking number through the tracking portal on our website.

Please allow some time for tracking information to update after your order has been handed over to the carrier.

Subscription Orders

Subscription orders follow the same processing and shipping timelines as one time purchases.

When you purchase a subscription through a promotional offer, any free products, gifts or promotional goodies are included with your initial order only.

After your initial order, your subscription automatically renews every 30 days. On each renewal, you will be charged the recurring subscription price shown at checkout and will receive the quantity of products you originally paid for.

Free products, gifts and promotional goodies included with your initial offer are not included with recurring orders.

For example, if you choose a Buy 2, Get 1 Free subscription, your initial shipment contains 3 pouches, plus any promotional gifts included with the offer. Every 30 days thereafter, you will be charged for and receive 2 pouches.

If you choose a Buy 3, Get 2 Free subscription, your initial shipment contains 5 pouches, plus any promotional gifts included with the offer. Every 30 days thereafter, you will be charged for and receive 3 pouches.

Your subscription will continue to renew every 30 days until cancelled.

You can manage, pause or cancel your subscription through your customer portal before your next billing date.

Missing Items

If your order arrives incomplete, please contact us within 7 days of delivery.

Email: info@getelvera.com

Please include your order number and details of the missing items. Our support team will investigate the issue and, where appropriate, arrange a replacement or refund.

Lost or Damaged Orders

If your order is lost during transit or arrives damaged, please contact our support team as soon as possible.

Please include your order number and, in the case of damaged products, photographs showing the condition of the package and products.

We will review the issue and provide an appropriate resolution.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. Once an order has been processed or dispatched, we cannot guarantee that the shipping address can be changed.

Need Help?

Our customer support team is available Monday to Saturday, 09:00–18:00.

Email: info@getelvera.com