Cancellation policy

Subscription Terms

These terms apply to every Elvéra subscription. They are part of our Terms of Service and apply in addition to our Refund Policy and Shipping Policy.

How your subscription works

  • Your subscription renews automatically until you cancel it.
  • The standard billing cycle is every 28 days. A delivery frequency of every 2 months is also available and can be selected in your customer portal.
  • The amount charged, the products included and the next billing date are shown at checkout before you pay, in your order confirmation email, and at any time in your customer portal.
  • Each renewal is charged to the payment method on file. If that payment fails, we will retry it and, where needed, email you to update your card.

What appears on your bank statement

Charges from Elvéra appear on your card or bank statement as Elvera. If you see a charge you do not recognise, please email us at info@getelvera.com before contacting your bank. We reply within one business day and can resolve it faster than a bank dispute can.

Managing your subscription

You can manage everything yourself in your customer portal, at any time and without contacting us:

  • Change your delivery frequency
  • Change the delivery date of your next order
  • Update your payment method or delivery address
  • Pause or cancel your subscription

The portal link is included in every order confirmation and every shipping email. You can also request it at info@getelvera.com.

Cancelling

  • You may cancel at any time. There is no minimum number of orders and no cancellation fee.
  • To stop your next shipment, cancel at least 24 hours before the next billing date.
  • Subscription orders are prepared for fulfilment before billing is processed. Once an order has entered processing it cannot be stopped. A cancellation received after billing applies to future renewals only, and the order already billed will still be shipped.
  • Cancelling stops all future billing immediately. You will receive a confirmation by email.

Refunds on subscription orders

Refunds on subscription orders are handled under our Refund Policy. Please read that policy before ordering.

Changes to these terms

If we change these terms in a way that affects your price or billing frequency, we will notify you by email before the change takes effect.

Contact

Email: info@getelvera.com
Support hours: Monday to Saturday, 09:00–18:00